Documentation solutions that Technically Write provides include:
(all training services and solutions use industry standards
and methods)
- Training for Facilitator-Led and Self-Paced Learning
- Job Aids/Quick Reference Guides
- Standard Operating Procedures
- Online Help
- User Guides
- Technical Manuals
- Web Design and Content
- Blended Learning Solutions
- Project Lifecycle Documentation
Technically Write utilizes adult learning theory throughout
our product design to ensure the end result is appropriate for your audience.
We determine and develop client solutions using industry
standards and methods such as:
- Instructional System Design (ISD) Methodology, this method
ensures materials are designed with the audience in mind and
and processes that will be performed. Training is developed
with clear learning objectives and learning is evaluated based
on those objectives.
- Information Mapping Methodology, a writing and design style that provides
clear concise, easily referenced materials
- Kirkpatrick’s 5 levels of evaluation, this model is used to evaluate the training program.
Training for Facilitator-Led and Self-Paced Learning – We
design curriculum to fit your needs. We produce comprehensive
training programs, Our training guides come complete with chapter
questions and exercises for student editions, and solutions
for the instructor editions (both participant and leader guides).
Our training programs are high quality professional products,
complete with easy-to-read layouts and appropriate graphics.
Training guides can be delivered in a variety of formats (digital,
bound, three-hole binders), suitable for color or black and
white reproduction.
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Job Aids/Quick Reference Guides – With
today’s complex processes and procedures, most of us
need “quick start” tools, check lists, or reference
cards that help us remember the correct steps to follow for
a procedure that we don’t perform every day. Technically
Write prepares an optimal set of easy-to-use Job Aids and quick
use tools for your team that are integral components of your
documentation suite. Armed with a custom set of such productivity
enhancement tools, your employees will experience higher job
satisfaction, and can more efficiently complete their work
tasks.
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Standard Operating Procedures – For
complex corporate operations, you have to train multiple team
members to complete the same work tasks in the same fashion.
Based on interviewing Subject Matter Experts conducting task
analyses, and process walk throughs, Technically Write will
prepare clear, concise standard operating procedures to ensure
that critical corporate functions are completed correctly,
on all shifts, in all situations. Standard Operating Procedures
help reduce employee stress, and eliminate “single points
of failure” and “key personnel dependencies.”
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Online Help – Today, over 70% of all
office workers are using online tools in their daily jobs.
The best place for help and guidance with today’s complex
software tools is often online help. We design and create online
help systems that address the type of problems that your employees
face. Furthermore, our online help solutions are in formats
and language designed specifically for your staffs. We include
generous use of screen shots and links to appropriate reference
documents. We create user-friendly and intuitive help systems
that enhance your product.
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User Guides – When your team members
need an easy-to-use document for understanding a new product,
process, or procedure, our User Guides are the answer. We create
User Guides with easy-to-follow instructions and walk throughs
that provide step-by-step guidance through a new process. User
Guides are fully illustrated and can be constructed with a
full set of cross references to the appropriate sections of
your Technical Manuals.
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Technical Manuals – Based on your existing
documentation, and a series of interviews with your Subject
Matter Experts, we create technical manuals compliant with
your corporate standards. We define all technical terms, and
provide cross references and keyword indices. Technical Manuals
can be delivered in a variety of formats, ranging from bound
printed copies, to PDF files ready for distribution across
your corporate intranet.
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Web Design and Content – With so much
information online, it is increasingly important to construct
web pages tailored to the target audience. Based on your needs,
we design your web content and hierarchy so that the key information
is readily available on your web site. We arrange pages and
information to minimize jumping between pages, thus simplifying
web site navigation. Simple navigation, coupled with clear,
simple-to-read content that does not use undefined terms or
a multitude of acronyms, ensures the highest degree of user
satisfaction for your web page audiences.
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Blended Learning Solutions – Our blended learning solutions incorporate the latest technology with proven instructional methods to provide you with effective learning solutions for your project.
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Project Lifecycle Documentation – We document your project from start to finish, including project plans, analysis documents, design documents, test plans, test cases, and implementation plans
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